Well, part of being a man is admiting when you're wrong. Today, I admited that I was wrong. I had it set in my mind that mysql was the culprit in all of my latest headaches with the CustomTacos discussion forum. The InfoPop support guy disagreed, saying that he suspected that PHP had something to do with it. After some research and thorough testing today, I think I agree with him. You see, the server where my PHP pages are served from is running a really old version of PHP: 4.0.6. The latest version is 4.2.1. But, here's the compelling evidence: I never used to these errors when the PHP pages were served from www.CustomTacos.com. So, what version of PHP is that server running? 4.1.2. Not the newest, but good enough to not cause errors. So the task at hand is to get OLM to upgrade PHP on my forum server to at least 4.1.2. Here's the virtual conversation I had with their support folks today:
| Me: | I've been experiencing problems with a PHP-based system on my hosting plan, sparetire.customtacos.com. It appears as though this server is running version 4.06 of PHP. I previously ran this same system on another OLM hosting plan that was running a newer version of PHP (4.1.2) and it ran without problems.
Can you please update PHP on my server to at least version 4.1.2 so that I can run my domain without error? Without this system running without problems, my hosting plan is virtually useless--in other words, it is absolutely critical that PHP run correctly on my account. Thanks for your help. |
| OLM: | Hi,
Sorry, but we do not have an ETA as of yet. We are looking into upgrading the software package to a newer version and that will include an upgrade to PHP, but unfortunately we are waiting for the company to release it so we do not know when that will be. Keep an eye out on the Network News in this support-desk for updates. Regards, Dave Support |
| Me: | Dave,
Thanks for your prompt response, but this is just not acceptable. I pay $250/year to have a web host that is up to date and will provide services that I can count on (ie. not buggy). If we can't figure out a way to run a newer version of PHP on my server, then OLM's services are about as good to me as /dev/null and I will need to cancel my account. Please find a way to do expedite this process. I know I'm only one customer on this server, but the goal is to make the customer happy, correct? |
| OLM: | Hi,
I will have my supervisor look into this further for you. Regards, Dave Support |
Damn right you'll have your supervisor look into it....
Posted by Jeff at May 17, 2002 12:41 AMYou go Jeff
Posted by: EZ at May 17, 2002 03:16 PMDamn. Remind me to stay on your good side. Good sticking up for yourself, J.
Posted by: Bee Kay at May 17, 2002 10:32 PM