Shame on you, Apple, for trying to save a buck or two in the support costs area by moving some of your call center services overseas.
Shame on you because today was, by far, the worst tech support experience I've ever had with you. I just spent an hour and twenty minutes on the phone with someone who obviously didn't know what they were doing or talking about. The long and (hopefully) short of it:
We received a brand new G5 tower that had bad RAM installed. (2) 256MB chips. I tested them with AHT and they were bad. I called Apple. They sent me a dispatch. The box contained (1) 512MB chip. I immediately knew this wasn't going to work because RAM in these G5 towers muct be installed in equal pairs. But, when I called Apple (the first time today), they told me that it would work fine. I figured maybe I was not remembering correctly or that maybe the specs had changed on these new towers.
So, I popped the RAM in and it didn't work. I called them back up to tell them that it didn't work and that they needed to ship me (2) 256MB chips. An hour and twenty minutes later, Habib Nathan finally had set up a new dispatch for the correct RAM. But first he had to check with all kinds of people (Tier 2 Product Specialists) to confirm that the RAM needed to be installed in pairs. We also spent several minutes while I moved the single RAM chip to different RAM slots to see if it would work. What a waste of time.
Shame on you Apple, for punishing your customers with bad tech support so you can save a couple bucks.
